A chargeback occurs when a payment is returned to a debit or credit card after a customer disputes a transaction.

Chargeback bans are final - please keep that in mind. If another player purchased an item for you and they charged back (you will be automatically banned), please appeal and the situation will be looked into. Unbans are not guaranteed.

Chargebacks from the store result in a ban, these are unable to be lifted as these are controlled by Tebex. Being banned on Tebex for chargebacks will result in a permanent ban from our server as well as being unable to make any future purchases on Tebex sites under your IGN or associated card number.

If you have an issue with a buycraft purchase, please make a ticket on our discord, and we will try our best to assist you

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