> For the complete documentation index, see [llms.txt](https://rules.vexalmc.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://rules.vexalmc.co/global-rules/chargebacks.md).

# Chargebacks

Chargeback bans are final - please keep that in mind. If another player purchased an item for you and they charged back (you will be automatically banned), please appeal and the situation will be looked into. Unbans are not guaranteed.

Chargebacks from the store result in a ban, these are unable to be lifted as these are controlled by Tebex. Being banned on Tebex for chargebacks will result in a permanent ban from our server as well as being unable to make any future purchases on Tebex sites under your IGN or associated card number.

<mark style="color:red;">If you have an issue with a buycraft purchase, please make a ticket on our discord, and we will try our best to assist you</mark>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://rules.vexalmc.co/global-rules/chargebacks.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.